At TOTE Services quality defines how we meet the requirements of our customers. Our quest to provide world class quality service drives our continual improvement processes. These are our defining guidelines:
- Integrity is a core value in all TOTE Services’ internal and external relations.
- Meet or exceed our customers’ requirements while maintaining the highest ethical standards of business.
- Provide all employees the necessary training and resources to comply with the SQE Management System.
- We clearly communicate to all employees ashore and afloat the Company’s commitment to their health, safety and the protection of the environment.
- Provide a safe working environment and establish safeguards against all identified risks.
- Convey measurable, realistic goals and targets to all employees and provide an understandable path to achieve these stated objectives.
- Observe and comply with all local, national, and international rules and regulations governing the Marine industry.
- Continually review and improve the SQE Management System based on content of management reviews, feedback from vessel personnel, audit results, and recommendations, lessons learned from near miss and nonconformance reports, and industry best practices.”