At TOTE Services quality defines how we meet the requirements of our customers. Our quest to provide world class quality service drives our continual improvement processes.
Read TOTE Services Quality Statement here.
These are our defining guidelines:
- Satisfy the needs and expectations of our customers by understanding their requirements and providing vessel management services that meet or exceed those requirements.
- Promote the involvement of Company personnel in the understanding and achieving of customer requirements
- Set and review quality objectives and targets in order to continually improve customer related processes.
- Make this policy available to interested parties.
- Meet the quality management standards contained in the ABS SQE Guide.